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Client Care Representative (CCR) – Customer Service & Sales

Full-Time | On-Site | Vienna, VA

My Pest Pros, a growing, family-owned pest control company serving Virginia, Maryland, and Washington, DC, is looking for a friendly, dependable, and detail-oriented Client Care Representative (CCR) to join our Vienna, VA, office.

Our CCRs are at the center of our client experience and daily operations. You’ll answer calls, help clients solve problems, schedule and coordinate services, follow up on open requests and proposals, maintain accurate account information, and help new clients choose the right pest-control services.

This role combines customer service, sales, and account follow-through. We’re looking for someone who takes ownership and makes sure clients receive the help they need from the first conversation through resolution.

Responsibilities:

Answer calls, emails, and messages professionally and promptly
Schedule and coordinate appointments with the appropriate technicians
Explain services, pricing, treatment expectations, and agreements
Assist prospective clients, send proposals, follow up on leads, and close sales
Maintain accurate client notes, CRM records, and sales pipeline stages
Coordinate re-services, urgent requests, and technician follow-ups
Process payments and assist with collections
Take ownership of open requests and escalate concerns when appropriate

What We’re Looking For:

Previous customer service, administrative, or phone-based experience
Strong verbal and written communication
Friendly, empathetic, and solutions-oriented approach
Excellent attention to detail and organization
Comfortable using phones, computers, CRM, and scheduling software
Ability to multitask and remain professional under pressure
Comfortable discussing pricing and asking for the sale
Willingness to learn and receive feedback
Sales or home-service experience is a plus, but not required

What We Offer:

Competitive pay plus sales commission opportunities
Performance bonuses
Health, dental, vision, and life insurance options
PTO, separate sick days, and paid holidays
401(k) with company match
Paid training
Gym membership partial reimbursement
Team events, contests, and employee recognition
Opportunities for growth and advancement

About My Pest Pros:

For more than 14 years, My Pest Pros has protected homes and businesses throughout Virginia, Maryland, and Washington, DC. We’re a family-owned company committed to excellent client care, integrity, accountability, and protecting public health and property.

If you enjoy helping people, solving problems, staying organized, and taking ownership of your work, we’d love to hear from you.

This position is on-site in Vienna, VA, and is not remote or hybrid.

Requirements:

High school diploma or equivalent
Must pass a background check and drug screen

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Apply for Customer Service Representative at My Pest Pros